Shipping Policy

Who We Are

Serespetocollar (“we,” “us,” or “our”) operates the website www.thepawfectmart.com (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

• Free Shipping: We offer free shipping on all orders.

Shipping Range

• Delivery Area: We currently ship within USA.
• Future Expansion: We are considering expanding our delivery areas.

Order Processing Time

• Processing Time: Orders are processed within 1-2 business days, Monday to Friday.
• Cut-off Time: Orders placed before 17:00 (EST) Eastern Standard Time (New York) will be processed the same day; those placed after will be processed the next business day.
• No Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

• Estimated Delivery: Orders typically arrive within 2-3 business days after processing, depending on the destination.

Shipping Process

• Courier Services: We ship all orders via USPS First Class. Most locations within the United States can expect delivery within 2–3 business days.
• Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

• Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
• Lost Orders: If your order is lost, please reach out to us immediately for assistance.